Shipping & Returns

We offer shipping through United Parcel Service (UPS). We offer UPS Ground and UPS Next Day Air services. You will be presented with these options along with the cost of each upon checkout. Shipping costs are calculated based on the weight of the items in your order.

Orders placed Monday through Friday before 2 P.M. EST will be shipped the same business by the UPS method selected upon checkout.

The buyer is responsible for paying all import fees, local taxes, duties, etc if items are shipped outside of the United States.

Orders are shipped from:
815 South Lee Highway
Cleveland, TN 37311

All returns or exchanges must be made within 30 days of purchase. No refunds can be given on electronic products but deffective items can be exchanged. All items returned will be inspected before a refund can be given. There is a 25% restocking fee on items returned for a refund. Scotsman offers a six month warranty on all parts purchased from Smart Ice Warehouse. If you need to make a return please send an email to with your order number, which item(s) you are returning as well as the reason for return.

To cancel an order before it is shipped please send an email to, with the order number and your name, requesting the cancellation.

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